Our Relationships
You don't get to the top without
making a few friends along the way.

INTERACTIVE INTELLIGENCE

Interactive Intelligence, a recognised leader in the Gartner Magic Quadrant for Contact Centre Infrastructure World Wide seven years consecutive, provides software and cloud services for customer engagement; unified communications and collaboration to help businesses improve service, grow their business faster and reduce costs. They are market leaders when it comes to contact centre customer engagement and vital partners for Unified Networks.

Deploying their system into our own Customer Care Centre means we have real experience in what is needed from a telecommunications integration perspective, we use our network and our knowledge to deliver a highly redundant network design and take all of the complexity away from the end user.

Contact Centre Expertise

Embrace the contact centre cloud without compromise.

Interactive Intelligence CaaS – a secure, single-instance cloud contact centre service offering – has become a solution of choice for mid-size to large, mission-critical contact centres and businesses operations.

It offers the functionality and flexibility you would expect from an award-winning cloud leader with a contact centre focus. In fact, as the original all-in-one solution, CaaS brings ease of administration to an application that works like it should.

PureCloud Engage – Interactive Intelligence’s latest offering, is ideal for companies looking for a distributed cloud solution using Amazon Web Services. This powerful, reliable and flexible customer engagement solution exists in a true cloud architecture, providing continuous improvements in a feature-rich design with limitless capacity.

 

Trusted Service and Partner

Secure.

Keep applications and data isolated from others. With the option to maintain Voice path, recordings, and other sensitive customer data within your companies own network. Combine this with rock solid data centres, infrastructure, and certified best practices for a secure service that’s also PCI certified.

Reliable.

Use the same proven technology powering over 6,000 customers in 90 countries. Geo-redundancy is built-in for added assurance. And advanced monitoring tells us about any issues so we can resolve them at once.

Experienced.

Bring an extensive level of expertise to your organisation – together with proven and refined best practices from thousands of deployments.

Stable.

Partner with a public company whose record for innovating and executing in the contact centre has earned recognition as a leader in the industry, winning multiple, global awards.

Broad Functionality

Access a full suite of multichannel contact centre, unified communications, and business process automation features. Easy-to-use interfaces create greater control over operations and the ability to fine tune applications. You can also add new capabilities and manage users with minimal IT involvement.

Maximum Flexibility

Count on Interactive Intelligence’s customer engagement solutions to rapidly scale up or down, meet seasonal and growth needs, customise applications, set pricing and terms – and deploy on a global basis.

Unified Networks partners with Interactive Intelligence because they are the global leaders in contact centre software and we can deliver great benefits to our customers together.

At the core of our success have been our ongoing relationships with our partners.

At the core of Interactive Intelligence’s success has been the ongoing relationships with partners. It’s through these relationships that they have been able to build such an expansive suite of products and  services for their customers.

We only partner with the best in the business – Telstra, Optus, AAPT, Vocus, Amcom, Salesforce, Interactive Intelligence, Broadsoft and many more.

Over a decade of built trust
with Australia's top Tier 1 carriers.

In dealing with various providers, we’ve developed an intricate understanding of the full assembly of IT&T products available on the market. With this knowledge we have been able to unify all the best parts to deliver the best solutions for our customers.

It's a breadth of service
unmatched by any other provider.