What we do
Get connected with the right
carrier for your business.
SERVICES

Over 70+ years experience in the telecommunications industry.

Long established relationships with all major Tier 1 carriers, enables Unified Networks to deliver a breadth of service and product offering that cannot be matched by the major Tier 1’s – Telstra, Optus and AAPT. We unify the best parts of their products and deliver a tailored solution to our customers.

Whether you’re a start-up that requires a new office phone system or a multi-national looking to upgrade to business class Cloud technology, we can provide reliable connections that don’t cost the earth.

 

Project Management

From day one our team works alongside you as a dedicated partner to identify, plan and implement the most optimal communications system for your business. The flexibility of our products makes it easy to create a network that’s both simple to manage and easily scalable to match your needs moving forward. Our teams are recognised as a long-term support network for our customers and their prospective businesses.

  • Project Management – Our Project Managers oversee each project. They’re specialists in ICT solutions and share in a passion for helping businesses reach their full potential. They work closely with the Account Delivery team to build the right Telco solution – analysing, advising and ensuring projects stay on track.
  • Accounts Delivery – Equipped with exceptional communication skills, our Accounts Delivery team regularly liaises with clients to ensure their needs are clearly identified and are being met. They’re the first point of call for many of our clients when it comes to problem solving and resolving any issues that may arise.

Engineering and Technical

Driving our Telco product solutions are a group of highly competent technical specialists. Much like the products we offer, our engineers are best-in-class. With skills and technical knowledge that traverse a range of ICT disciplines including Windows, Unix, Networking (switching/routing), Networking applications (firewalls, load balance, security) and Virtualisation solutions. Their work in design and development of the infrastructures we implement are second to none.

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Support

With you, whatever it takes.

At one point or another we’ve all experienced disastrous customer support. Whether it’s supposed technicians who don’t fully understand their service or broken promises when it comes to supplying infrastructure. It’s unfortunately become commonplace in the IT industry to over promise and under deliver.

 

At Unified Networks we’re fully dedicated to creating an exceptional customer experience. From day one, our Account Managers work with you to develop a truly bespoke communications solution tailored directly to your business needs. Everything you need from business grade Cloud hosting to high performance networks, delivered in a timely and efficient manner. These same Account Managers then serve as your dedicated support team moving forward.

Nucleus – 24×365 Australian Based Support

Nucleus is our Australian-based team of industry engineers, communications staff and project managers. Our team works year-round and operates 24/7 to ensure we’re available at anytime should you need us. Trained extensively in problem solving, client relations and with a diverse background in the ICT industry, our team is fully dedicated to ensuring your needs are consistently met.


In order to ensure a better experience for our clients, we use Interactive Intelligence Contact Centre management software that is integrated with our Salesforce case management and billing system. This allows us to keep track of your account and saves you the hassle of having to repeat yourself time and time again. We are constantly working on the little details that make your experience first class.

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Core Values
In every facet of our business we strive to uphold the cornerstone values of our organisation.
trust
Our customers trust us to deliver an exceptional service. It is our responsibility to ensure we uphold our commitments while respecting each individual client's time and needs.
The challenge
How can we do this better? We're always looking for ways in which to improve the service we provide. Benchmarks need to be constantly tested and it's up to us to go the extra mile.
The Experience
What is the experience we are providing to our customers? We seek to make the complicated --> simple. Our customers depend on us to provide solutions that allow them the freedom to get on with the success of their own business.
Case studies

Vision Eye Institute Australia

Client

Vision Eye Institute Australia http://www.visioneyeinstitute.com.au/

Problem

Vision Eye Institute Australia required a complete overhaul of their Data and Voice network.

Solution

Implement an MPLS network across our NGN using multiple providers for access (AAPT, OPTUS, Telstra).

Complete a full Voice Audit of their current infrastructure.

Result

We delivered a MPLS network across our NGN using various access methods (AAPT, Optus, Telstra) and provided redundant ADSL tails from a separate carrier (Vocus). The point of this is if AAPT/Optus/Telstra’s networks happen to crash it doesn’t bring down the customers secondary links.

We also provided 3 separate Cloud based firewalls – based in Melbourne, Sydney and Brisbane. This way, if the Brisbane data centre or the firewall crashed, the customer’s sites in Brisbane would route via Sydney and be unaware of the network outage.

Additionally we provided a managed router service, meaning we monitor and manage the onsite router, we can proactively see if the customers router or links are dropping out, we will know before they do if there is a problem.  We can then remotely access the routers and trouble shoot after hours.

Voice audit – we efficiently accomplished a complete voice infrastructure audit across 20 sites. Through this process we were able to terminate services that were not being used, saving them time, money and resources.

The next progression is to provide the customer Cloud PABX across the Data network, instead of managing redundancy across a Voice and Data network they will leverage the Data networks redundancy and use Cloud PABX services to reduce this cost and become more efficient. This would all be accessed by their own private network provided by us with no Voice traffic touching the Internet.

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INTERACTIVE INTELLIGENCE

Interactive Intelligence, a recognised leader in the Gartner Magic Quadrant for Contact Centre Infrastructure World Wide seven years consecutive, provides software and cloud services for customer engagement; unified communications and collaboration to help businesses improve service, grow their business faster and reduce costs. They are market leaders when it comes to contact centre customer engagement and vital partners for Unified Networks.

Deploying their system into our own Customer Care Centre means we have real experience in what is needed from a telecommunications integration perspective, we use our network and our knowledge to deliver a highly redundant network design and take all of the complexity away from the end user. READ MORE